Unwrapit is a digital platform for hassle-free corporate and event gifting. We offer a flexible, scalable, and personalized solution for relationship-building through gifting - wherever the recipients are.

We aim to make gifting easy and meaningful. We’re proud to be making an impact within the traditionally wasteful world of corporate gifting. Our platform helps companies and events deliver an on-brand gifting experience and via our robust collection of largely experiential, digital, and charitable gifts that aren’t physical and therefore cannot end up in landfill. In addition to emissions reduction and on-brand experience, Unwrapit customers benefit from the ease of deployment, and actionable insights drawn from built-in surveying capabilities.

‍WHO WE ARE

We care deeply about people and the planet. We believe that giving gifts and making a positive impact can be one and the same. 

Unwrapit was co-founded by Peter Deitz, Linsay Moran, and Taylan Pince. 

The company is a certified BCorp and a member of the Upside Foundation of Canada, 1% for the Planet, and Circular Economy Leadership Canada. Unwrapit has received support from Ontario Centres for Excellence, Futurpreneur, and the Business Development Bank of Canada. You would be joining an accomplished team with a track record in founding, scaling and supporting businesses. 

WHO YOU ARE

You are excited to be part of a hard-working and growing team. You are ready, willing, and able to help make our big dreams for the more sustainable future of corporate and event gifting a reality. 

We’re an ideal match if you want to be part of something new and unique. You can see the big picture but also the small (important!) details. You understand that being part of a start-up in the early days is exciting, sometimes frustrating, but always rewarding. 

As the Manager, Customer Success you will ensure that our customers' gift campaigns are impactful, beautiful, and engaging. You understand that engagement through Unwrapit is a “win/win/win”. Our customers are thrilled with their ability to connect in such a unique way with their recipients. Our gift suppliers benefit from increased support. And the gifts claimed have minimal and sometimes positive impact on the planet. In addition to supporting our customers, you may at times also serve as the main point of contact between Unwrapit and its gift supplier vendors and other partners.

You’ll use your knowledge of our product to support the customer ‘behind the scenes’ efficiently and effectively. In this full-time role, you’ll work with your colleagues on the creative and technical details of each gift campaign.

You are a tech and social impact enthusiast. This role doesn’t require someone with a developer skill-set but you are someone who has a strong grasp on technology and you pick up new platforms and tools easily. Working at the intersection of tech and social impact excites you.

You are great at understanding (and anticipating) the needs of customers channeling that into each unique gift campaign you oversee. You’ll act as “creative director” for our gift campaigns and you’ll lean on your business instincts, storytelling ability, relationship building, and project management skills to be successful. You’ll manage multiple gift campaigns at the same time with ease. 

You’re not the sales lead but you are energized by representing a product that you’re proud of in a sales context. At events, in demos, and more. You’ll be happy to add to the pipeline but most importantly, can work with your fellow teammates to move established leads to “closed-won”. You may be asked to lead the sales cycle for renewing and existing customers. 

You have strong communication skills, both written and oral. You’re intrigued by the opportunity to build upon our Customer Success successes at Unwrapit and you understand that part of this role is being able to write compelling copy for use in gift campaigns as well as case studies, social posts and more. 

You have a keen eye for visual design and storytelling, enhancing your ability to ensure each gift campaign reflects an on-brand experience for our customers and delights recipients.

You are looking forward to the opportunity to hone your already established skills on a supportive yet independent team. 

You are an optimizer and always looking for ways to improve processes. Working smarter, not harder, is your approach!

You are looking for a role that allows you room to make it your own. 

YOUR PRIMARY RESPONSIBILITIES:

• Embrace the role of “project manager” and “creative director” in tandem, across all campaign implementations: from setup to deployment to ongoing support for customers. This means working alongside the technical team. On a daily basis, you might: 
  • set up gift campaigns and support customers in modifying the messaging, assets, gift options, and survey questions they wish to include;
  • document and improve your our own business processes internally to support our customers, optimizing our processes on an ongoing basis (not just a “wash, rinse, repeat” operator);
  • assist customers with recipient list management and translating needs to our technical team so that they can manage gift unit requests and reporting within the system;
  • work with the product team as we build on our product roadmap, striving to create an easy-to-use digital gifting solution;
  • continuously test and support of new features to ensure systems functioning as intended; and
  • respond to support requests from customers and their recipients through our live chat tool.
• Support revenue operations work including CRM maintenance; using your communications and customer success skills to shift strong leads from “warm” to “closed-won”.
• Develop, in partnership with others, compelling Customer Success materials including stories, social posts, Case Studies, presentations and more.
• Create training documentation as required, including video tutorials, blog posts, and one-pagers.
• Contribute to product innovation and development as a result of your in-depth knowledge and hands on experience with the platform.
• Co-create your own professional development plan.
• Have fun, work as a team, embody a ‘roll up your sleeves’ attitude.

HOW WE WORK

We are a small team working hard to make Unwrapit successful. We ground in the qualities that we know make for high-performing, healthy teams:

• Cultivate and nurture trust in yourself and others
• Be forthright about what you definitely can do and what you definitely can’t
• Be open to giving and receiving feedback to help yourself and others succeed
• Take great joy in the big, long-term wins and the small, daily achievements
• Accept setbacks as a necessary part of creative work 
• Be willing to strongly defend what you believe in
• Model flexibility and curiosity with everything else
• Work hard, work collaboratively, and have fun

Policies are transparent and team members are empowered to make decisions about areas that affect them most. This allows our team to work flexible hours and from where they are most inspired. We are happy to have a ‘hub’ where our team can come together to innovate and connect in Toronto and Barcelona, but ultimately, we trust each other to stay accountable and get stuff done. ‍

WHAT YOU CAN OFFER

• ‍3-5 years of work experience in customer success, project management, and/or account director roles (Note: we are always open to conversations with candidates who might be more advanced in their career or at the very beginning of their careers. If this is you, please indicate in your cover letter, your experience level/why you are intrigued and interested in working with us.)‍
• A keen eye for visual design and storytelling, enhancing your ability to ensure each gift campaign reflects an on-brand experience for our customers and delights recipients
• Strong communication skills (both written and oral)
• Exceptional interpersonal skills and a customer service-oriented approach
• Interest in being involved in the sales cycle and a willingness to represent Unwrapit in person, and online 
• High proficiency in using online collaboration tools, such as G Suite, Slack, Zoom, and Asana.
• Curiosity, with regards to using technology to solve problems, and are eager to learn.
• Strong interest in developing and learning alongside the rest of the team
• Self-organizer and problem-solver, prepared to meet tight deadlines across multiple projects.
• Project management skills - working across online tools/technologies, liaising with different teams (internal/external).

‍HOW YOU’LL BENEFIT

SALARY, TIME AWAY FROM WORK & BENEFITS

Salary range is CAD $65,000 - $75,000, depending on experience.

All employees receive a minimum of three weeks of paid vacation per year, and a comprehensive benefits package from day one. We offer a parental leave policy and flexible work that fits your life.

CAREER & PROFESSIONAL DEVELOPMENT

As a growing company, there are continual opportunities to learn, whether it is developing a new skill set or cultivating your own entrepreneurial craft. You, along with the rest of our team, will be key to driving our impact forward. We have an allocated budget for external professional development opportunities, (e.g. conference attendance, online training) for our team and want to work with you to identify things that will be most beneficial for you.

WHERE WE WORK

Our team is currently based in Toronto, Dublin, Barcelona, and Sao Paulo. We embrace a remote working culture and also see the benefit of working together in-person.We are currently utilizing a hybrid work model for the team in Toronto and gather to work as a team 1-2 days/week in person.

HOW WE HIRE

As a company dedicated to business for good, we try to be as transparent as possible about how we work. We are happy to answer any questions about the hiring process via team@unwrapit.com. 

We care a lot about who you are, not just what you’ve done. Please make sure to include a brief note that tells us a little bit more about you, as a person!

Unwrapit provides accessibility accommodations during the recruitment process. Should you require any accommodation, we will work with you to meet your needs.

HOW TO APPLY

For those we wish to meet, we will connect to schedule an interview. All candidates will receive communication from Unwrapit. 

Please reach out! We’d like to receive your resume & intent/interest statement at: team@unwrapit.com.

Note: Applications will be reviewed as they are received. Our hope is to fill this role with a start date of January 6, 2025.